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Integrated audio, video, and instant message offer excellent interaction
among the representatives and customers.
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Application sharing and remote control lets representations easily solve
the problems in a customer's computer.
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Remote PowerPoint presentation and annotation enable representatives offer
instructions to customers.
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Whiteboard is used to draw complex content. It works perfectly with Tablet PC or tablet input devices for freehand writing.
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File pushing and Web tour let representative easily distribute and present
files in their local machines and on the web.
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Polling offer an esay way to collect customer's response.
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Q&A makes the conversion clear and helpful.
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MS Outlook integration helps representatives schedule meetings.
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Document center allows representatives to upload useful materials in advance,
and manage the materials on the fly during the support session.
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Recording and Streaming allow moderator to archive support sessions.
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Conference switching allow specialists make one on one support while a
front desk is there to provide fast support for general customers.
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SmileTiger WebPresentation offers real-time collaboration functions for
customer support applications. The software can be seemlessly integrated
into corporate websites and existed customer service systems.